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Terms & Conditions

Bookings and Deposits

All initial bookings are provisional bookings and will only become confirmed bookings once the deposit of £150 has been paid and the booking form has been returned. Once the deposit and booking form has been received you will receive confirmation along with the latest date that your payment must be paid by. This is then held as a security bond against any damage incurred and will be held until the holiday home has been checked. Once it has been checked and it is confirmed there are no missing/damaged items and no damage to the holiday home, your deposit will be returned to you within 14 days.

Please note that it is your responsibility to check the holiday home when arriving and to notify me if there are any signs of damage within 4 hours of arrival. The £150 security bond is not included in the prices quoted and is non-refundable due to cancellations. Bookings made less than 8 weeks prior to holiday date will need to be paid in full at time of reservation. Any cancellations within 6 weeks of holiday date will also be non-refundable.

Once the final balance of your holiday has been paid you will then receive the holiday confirmation with arrival/departure times and key safe code etc.

Privacy Policy

We are committed to ensuring that your privacy is protected.

This Policy defines how we use and protect Data collected by us in relation to your use of the Web Site and any Services or Systems provided therein. Data is collected and stored in compliance with the EU General Data Protection Regulation (GDPR) and, unless we are obliged by law to do so, your Data will not be disclosed to third parties.

What we collect

We collect only such Data as is necessary to provide you with the best possible service. If you contact us we will collect your name and contact details including your email address and contact telephone number. If you make a booking with us we will collect Data necessary to confirm the details of your booking including number, name and age of all guests.

Why do we collect the Data?

We request Data from you to enable us to respond to a request from you for information, to enable us to complete a booking as requested by you and, occasionally, send you promotional emails about special offers or other information which we think you may find interesting.

Your Data Rights

You have the right to request details of the personal Data we hold about you (please use the contact form to raise your request and we will respond with a full list of any Data we hold about you. You have the right to withdraw your consent for us to retain your Data at any point. Upon receipt of your instruction we will delete your Data after 180 days (the 180 day retention period is to enable us to respond to any Court authorised request from government or law enforcement officials for its disclosure). You have the right to lodge a complaint regarding our collection, retention or use of your Data with the UK Information Commissioners Office (ICO).

Security

We are committed to ensuring that your Data is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.